FAQ / Customer Service

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  • Science T-Shirt Shop EU
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FAQ & Customer Service

Why buy from us?

HIGH QUALITY. Durable and high quality t-shirts and products, with one-of-a-kind designs printed using high-end techniques. Looks great!!

UNIQUE. We feature our own authentic, custom-made copyrighted designs, which you won’t find elsewhere.

FAST. Orders generally ship out within 72h.

CUSTOM. We do custom orders, even for just one t-shirt, with cheap or free customization depending on the request. Click here for all the details!

GUARANTEED. Not happy with your order? Email us within one week of receiving your order and we’ll work out a replacement or refund depending on the circumstances. Maximum refund period is 30 days from receipt. For products personalized by you during the order process, only replacement/store credit can be offered.

CUSTOMER SERVICE.We guarantee all our products and we want you to be 100% happy with your entire order process or custom order process, from start to finish. Your emails are answered same-day or faster, and you talk to the same person throughout your correspondence with us. No hassles and no grief. We love to hear from you!

You can reach us 7 days a week at tshirts@yellowibis.com.

Guarantee, orders, and returns

You can feel confident ordering from YellowIbis.com: we’ve partnered with Spreadshirt, one of the leading print-on-demand printers in both the US and Europe. Their print quality is impressive, printing is fast, and their customer service is terrific. Each order is specially printed just for the customer, and generally ships out within 1-3 days. After submitting your order, you will receive a confirmation e-mail. This confirmation is sent within minutes after an order is placed, so if you do not receive this confirmation please email us. You will additionally receive an email confirmation when your order ships, and this will contain tracking information if you ordered using a trackable delivery method.

Our cart and payments are processed by Spreadshirt, which accepts Visa, Mastercard, and American Express cards, as well as debit and check cards as long as they are associated with a major credit company like the ones listed above. Once payment information is received, your order will be sent to production. Please note that since your financial transaction occurs directly with Spreadshirt, Inc. their terms and conditions are binding for your order.

YellowIbis.com or its partner Spreadshirt will gladly offer an exchange or refund if you are not happy with your product, if there is a defect in production or if the item does not match what was ordered. Our number one priority is customer satisfaction and we do whatever it takes to make it right.

Before making any return or exchange, please contact YellowIbis.com at tshirts@yellowibis.com. You may also contact our printer, Spreadshirt, directly at orders@spreadshirt.com, to organize the process. Please be sure to inform us of any problem with your order within 30 days of purchase, since after that time period we do not accept returns. Shipping charges are generally non-refundable. DO NOT mail in your return before receiving authorization by first emailing us and explaining the defect or problem and stating the order number.

Printing & brands (ours are the best!)

YellowIbis.com isn’t like the others… YellowIbis.com uses only brand-name clothing or our printer’s house brands, so you can be sure that your new shirt will last you for years to come. No tissue paper thin clothing, no shrinking, no sizing inconsistencies, no color issues. Brands, fabric weight, specifications and sizing are indicated right on the product pages, so you know what you’re getting up front. We take pride in producing a consistently great t-shirt that you will love to wear.

YellowIbis.com uses superior print processes. YellowIbis.com clothing is printed using one of two processes: plot printing (flex or flock print) and Digital Direct printing. These produce the type of quality you would see in any retail store. Also, our black or dark t-shirts are only printed using plot printing, which ensures that you get a t-shirt with a vivid, durable, color saturated print. Plot printing works equally well on all product colors and types, whereas we limit Digital Direct to white or light colored garments to ensure the best color saturation and order-to-order reproducibility.

International Shipping

If you are shipping to a destination outside the USA (US shop) or outside Germany/EU (EU Shop), it’s important to note that these orders are subject to customs or duty fees, which are charged by the destination country and not by us or our printers. Selecting the gift wrap option at checkout will not prevent these fees from being charged. For any issues regarding customs or duty fees, please contact your local customs office. These fees cannot be refunded, as they are not charged by us or our print partners.

Please note: International shipping times are not guaranteed. Customs clearance can in some cases significantly delay the delivery of international orders. Such delays are not reflected in our estimated shipping times and are beyond our control. To ensure the most efficient handling of your international order, please make sure to include a local telephone number and email where you can be reached. Please check with your local customs authorities in advance to determine your country’s specific import requirements.

If you are shipping to Canada, please note that federal import laws apply through the Canada Border Services Agency (CBSA), which are currently under flux from NAFTA changes. You can read about current CBSA regulations on importation here.