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Help & Customer Service


about us
Tired of the same old lame science t-shirts... the same old puns.. Einstein's head... or shirts that proclaim unconvincingly that 'science is cool' in that vaguely defensive way? Or maybe you just want to feel like your t-shirt really understands you? Welcome to YellowIbis.com! We feature t-shirts and products that explore the history of science and alchemy, as well as modern jokes, unexpected chemical structures, and insightful and humorous quotes. Our core selection centers around chemistry, but we are still expanding our products to include many other fields as well as general science and history. Our designs are all either our own unique copyrighted designs, or lovingly restored digital versions of historical artwork and documents. We sell t-shirts that are funny, unique, thought-provoking, and only sold through us!
It takes one to know one... and that's why YellowIbis.com is the creation of scientists. We bring you the very best in science-themed stuff, and strive to provide the best high quality apparel and products that are not only eye-catching, accurate, and aesthetic, but that also help promote awareness of science and its rich diversity.
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why buy from us?

HIGH QUALITY.Name brand t-shirts and products, with one-of-a-kind designs printed using high-end techniques.
Looks great!!

UNIQUE.We feature our own authentic, custom-made copyrighted designs, which you won't find elsewhere.
FAST.Orders generally ship out within 48 h (sometimes 72h over a weekend).
CUSTOM.We do custom orders, even for just one t-shirt, with cheap or free customization depending on the request. Click here for all the details!
GUARANTEED.Not happy with your order? Email us within one week of receiving your order and we'll work out a replacement or refund depending on the circumstances. Maximum refund period is 30 days from receipt.
CUSTOMER SERVICE.We guarantee all our products and we want you to be 100% happy with your entire order process or custom order process, from start to finish. Your emails are answered same-day or faster, and you talk to the same person throughout your correspondance with us. No hassles and no grief. We love to hear from you!
You can reach us 7 days a week at tshirts@yellowibis.com.

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guarantee, orders, returns

You can feel confident ordering from YellowIbis.com: we've partnered with Spreadshirt, the leading print-on-demand printer in Europe. Their print quality is impressive, printing is fast, and their customer service is terrific. Each order is specially printed just for the customer, and generally ships out within 2-3 days (a little longer over weekends). After submitting your order, you will receive a confirmation e-mail. This confirmation is sent within minutes after an order is placed, so if you do not receive this confirmation please check your spam filters and email us. You will additionally receive an email confirmation when your order ships, and this will contain tracking information if you ordered using a trackable delivery method.
Our cart and payments are processed by Spreadshirt, which accepts payment by bank transfer (German or Swiss account options), credit card (Visa, American Express and Mastercard), advance payment, as well as PayPal for select countries (billing address location). Spreadshirt reserves the right to restrict the payment method available to customers based on the order value, shipping region or other objective criteria. Once payment information is received, your order will be sent to production. Please note that since your financial transaction occurs directly with Spreadshirt (Sprd.net AG) their terms and conditions are binding for your order.
Value-added tax (VAT) is included in the displayed price for all countries inside the EU. For countries outside the EU (e.g. Norway or Switzerland), VAT is in addition to the price displayed. If the country the product is shipped to is different from the country where the invoice is sent to, then the tax rate of the "shipped-to-country" is decisive.
YellowIbis.com or its partner Spreadshirt will gladly offer an exchange or refund if you are not happy with your product, if there is a defect in production or if the item does not match what was ordered. Our number one priority is customer satisfaction and we do whatever it takes to make it right.
Before making any return or exchange, please contact YellowIbis.com at tshirts@yellowibis.com. You may also contact our printer, Spreadshirt, directly at orders@spreadshirt.net, to organize the process. Please be sure to inform us of any problem with your order within 30 days of purchase, since after that time period we do not accept returns. Delivery costs may be reimbursed in some cases for returned/defective orders, please contact us in advance if you have a problem with your order to determine if this applies to you. DO NOT mail in your return before receiving authorization, by emailing us and explaining the defect or problem and stating the order number.
**FAQ:** What do I do if I need to cancel or change my order? Answer: If you just placed the order, follow the instructions in your order confirmation email to login to our printer's system and cancel your order. Because of the speed with which orders are produced, this is often your best bet if you made a mistake, i.e. cancel your order and then re-order correctly. Otherwise, if your order is in production or you have an urgent problem, please phone our printer directly with your order reference number, at +49 (0) 341 59400 5900. However, please note that once your order is in production, we can't guarantee changes... so if you think you've made a mistake, act quickly to cancel your order.

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printing & brands (ours is the best!)

YellowIbis.com isn't like the others...
YellowIbis.com uses only brand-name clothing. YellowIbis.com uses only brand-name clothing, so you can be sure that your new shirt will last you for years to come. No tissue paper thin clothing, no shrinking, no sizing inconsistencies, no color issues. The brand of shirt used is indicated when you order, so you know what you're getting up front. We don't use generic shirts even though they are cheaper, because we take pride in producing a consistently great t-shirt that you will love to wear. We have many quality name-brand products, including Fruit of the Loom, Hanes, Gildan, American Apparel, Anvil, Bella, Continental Clothing, Promodoro, Puma, Trigema, Rabbit Skins, LAT, and many other popular brands as well. The brand of your product is generally indicated on the product detail page, if not, feel free to email us so that we can tell you the brand currently being used.
YellowIbis.com uses superior print processes. YellowIbis.com clothing is printed using one of two processes: digital printing or plot printing (flex or flock print). These produce the type of quality you would see in a store. Also, our black or dark t-shirts are only printed using plot printing, which ensures that you get a t-shirt with a vivid, durable, color saturated print. Unlike some vendors, we don't do digital printing for dark shirts because the result is generally weaker colors and a shorter-lived shirt. The digital printing technique being used in our USA shops (Digital Direct) is not yet available in our EU shop but should be coming available early in 2009. Contact for more information.
Our full print color chart and product list is available by clicking here.

About digital printing:

Digital printing
About plot printing:

Flex flock printing
Digital printing is ideal for artwork, photos, and other complex designs, such as the Alchymia woodcut printed on this t-shirt.

Digital printing produces a smooth print surface on the fabric. The ink does not leak into the garment and cannot be felt on the inside of the material. Digital designs ARE NOT transparent. All digital prints, especially with darker colors, are prone to fading over time.

Careful washing can preserve your design very well for 1 - 2 years. You can get the most out of your digital print by washing inside-out at medium temperature, ironing inside out to refresh colors, and avoid machine drying.

Plot printing is ideal for text, logos, and relatively simple designs which use only one or two colors, such as the caffeine design printed on this t-shirt.

There are two kinds of plot printing: flock print is soft and velvety, flex print is slick, smooth and shiny. Most of our designs are flex, but a few are flock. We can easily make your preference for you. The plot design is cut out precisely and the 'background' is the fabric of the apparel. Both plot printing styles are absolutely high quality: they don't fade and your design will probably last even longer than your shirt!

Wash flock and flex prints at a medium temperature inside out. You can either hang-dry or machine dry your apparel. Iron the garment inside out.


Best of all: your order is fast!!
The actual printing itself is done by our print partner, Spreadshirt, and involves a lot of human supervision... but amazingly, together we can produce orders and ship within 2 business days on average. EU orders are printed in Spreadshirt's German print shop. For detailed information about our custom printing services,click here.
A few photos from the print shop:
print shop print shop
print shop print shop
print shop print shop

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shipping

Important note for holiday periods, especially the winter holiday season (Nov / Dec): Orders can take a little longer to produce, and the shippers themselves (e.g. UPS, postal system, etc) also have their own holiday schedules. If your order needs to be time-definite, please order a faster level of shipping when in doubt. Our order deadlines are usually posted on our site once the holidays approach.
Two YellowIbis.com stores (USA or EU) can be ordered from according to your currency and shipping destination preferences. Our most economical EU shipping is by standard European post. Express shipping (generally DHL) is available to select European countries.
hanes

USA Shop USA Shop (click to visit)


EU Shop EU Shop

United States
Canada
Mexico
"Central, West, North" Europe
Switzerland
Brazil
Argentina
Australia
Japan
New Zealand
China
Singapore
South Korea

"Central, West, North" Europe
"East" Europe
Liechtenstein
Cyprus
Iceland
Japan

Click here for USA Shop shipping costs by country.
Click here for EU Shop shipping costs by country.

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customization services

YellowIbis.com offers a wide variety of customization options, as well as bulk and special orders. We do custom orders, even for just one t-shirt, and generally at no extra charge!

Click here
to learn about options and pricing on the services we offer.


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who's talking about us:

A big thank you to everyone who has taken time and webspace to support us! You can view our photo gallery, as well as links to mentions / reviews of our stuff, by clicking here.

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visit our blog / link to us

There's lots of ways to keep in touch with us to learn about our latest sales and products! Visit our blog, subscribe to our feed, facebook us, or subscribe to our email newletter... You can self-manage all your subscriptions, including email, through FeedBurner, and we will never share your information.

Delivered by Feedburner  Subscribe to our email newsletter by clicking here.
Newsletter RSS Feed  Subscribe to our RSS feed by clicking here. Stop by our blog by clicking here.
facebook  Visit us on Facebook by clicking here.
Or bookmark us on your favorite social networking site by clicking the icons below: Share back to top

privacy and security

Your order is processed by our printer Spreadshirt, who uses a high-grade 256 bit SSL (Secure Socket Layer) certificate to encrypt all transmitted data. Your personal data is kept confidential. Spreadshirt saves your data exclusively for processing your order. No data will be transmitted to or saved by third parties, by either YellowIbis.com or Spreadshirt. Spreadshirt does not send any unrequested e-mails; you will receive mailings from us (e.g. with information about new products or designs) only if you sign up for them. Cancellation from these mailings is possible at any time. Spreadshirt will not use your data for advertising purposes unless you give your expressed consent. This consent can be withdrawn at any time. The above also holds for YellowIbis.com.
Our full privacy policy is available in detail here.
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copyright notice

Our t-shirt designs as well as this website, our associated websites, and their content, including graphics, text, photos, logo, designs, and other elements, is Copyright © 2005-2016 by YellowIbis.com, unless otherwise notated, and may not be used for any purpose, reprinted, or retransmitted in whole or in part without the expressed written consent of YellowIbis.com. The only exceptions are historical quotations and certain historical artwork in the public domain. The YellowIbis bird trademark logo is a US registered federal trademark ® of YellowIbis Group LLC protected by international treaties, and may not be reprinted or retransmitted in whole or in part without the expressed written consent of YellowIbis.com.

If you would like access to one of our designs, please email us at tshirts@yellowibis.com to make an arrangement... don't rip off the little guy!

Please note that personal, educational, or nonprofit use does NOT exempt you from our copyright. ANY usage aside from limited fair use (e.g. posting a picture in your blog is fair use, but only if it's used to refer to us specifically) requires our permission. Thank you for respecting our intellectual property. Penalties for misuse are real and enforceable.
Our full legal policy is available in detail here.

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gift certificates

Gift certificates are easy to purchase and are sent to the recipient by email. Denominations of 20, 30, and 40 Euros are available. Click on "Gift Certificates" under Shop by Category on the left navigation to see the available gift certificates and to make a purchase.
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CDN important information for our Swiss customers:

All orders are charged in Euro currency. For customers from Switzerland, Spreadshirt has a Swiss account available.
Shipping to Swiss destinations begins at 3 Euro (see full details here). All orders are currently manufactured and shipped from Spreadshirt's production facility in Germany. Orders are sent by Deutsche Post or DHL. Most of our customers report delivery times of less than one week, but occasionally we see longer delays (several weeks), usually due to customs delays. We unfortunately have no control over Swiss delivery times, however, if your order does not arrive within approximately two to three weeks, please email us and we can try to help you resolve the situation. You will receive a confirmation email when your order ships out from our German production facility.
Please note that the Swiss governmental customs agency reserves the right to open or delay incoming shipments, as well as levy import and duty fees. YellowIbis.com and/or Spreadshirt AG cannot be held responsible for additional fees or customs duties levied by Swiss agencies. Orders from Switzerland valued up to approximately 40 Euro are generally duty-free but the decision rests with Swiss agencies. The Swiss VAT rate is 7.6% of the value of the goods imported.
For countries outside the EU (e.g. Norway or Switzerland), VAT is in addition to the price displayed. If the country the product is shipped to is different from the country where the invoice is sent to, then the tax rate of the "shipped-to-country" is decisive.
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track my order

Information regarding the current status of your order, as well as tracking numbers where applicable, are updated 1-2 times per day and can be viewed by logging into your account: Click here to track your order!
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contact us

For customer service, custom orders, quotes, general inquiries, technical difficulties, feedback, etc: Please email us at tshirts@yellowibis.com (7 days a week)

We can also be reached on Skype (text chat only) as "yellowibis". We have occasional availability online, and can also be reached for chat by appointment. Chat with me

YellowIbis Logo YellowIbis.com, a subdivision of YellowIbis Group LLC: Please email us at tshirts@yellowibis.com. (English, Français, Deutsch) 4801 Lang Ave NE, Suite 110 Albuquerque, NM 87109, USA http://www.yellowibis.com
Spreadshirt LogoSpreadshirt Logo    Spreadshirt, Inc., our subcontracted printer: Our printer can be reached at service@spreadshirt.net. Gießerstraße 27 DE 04229 Leipzig, Germany http://www.spreadshirt.net
This online shop operates in conjuction with a platform provided by Spreadshirt. Spreadshirt is responsible for the technical functions of this shop as well as for order processing, but not for the content. An order from our online shop creates a contract with Spreadshirt (sprd.net AG) - not the Shop operator. All terms and conditions of Spreadshirt AG therefore apply in addition to the terms of YellowIbis.com.
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