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Help & Customer Service

about us
YellowIbis.com, the same people who brought you some of the best science t-shirts around, welcome you to our latest offering: we're now broadening our printing selection to including high quality art prints, framed art, and greeting cards!
It takes one to know one... and that's why YellowIbis.com is the creation of scientists. We bring you the very best in science-themed stuff, and strive to provide the best high quality apparel, prints and greeting cards that are not only eye-catching, accurate, and aesthetic, but that also help promote awareness of science and its rich diversity.
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guarantee, orders, returns

You can feel confident ordering from YellowIbis.com: we've partnered with Imagekind, one of the leading print-on-demand printers for archival quality art printing. Each order is specially printed just for the customer, and generally ships out within a few days. After submitting your order, you will receive a confirmation e-mail. This confirmation is sent within minutes after an order is placed, so if you do not receive this confirmation please email us. You will additionally receive an email confirmation when your order ships, and this will contain tracking information if you ordered using a trackable delivery method.
Our cart and payments are processed by Imagekind, which accepts We accept Visa, MasterCard, Discover, American Express, and PayPal. All prices are in US dollars. Once payment information is received, your order will be sent to production. Please note that since your financial transaction occurs directly with Imagekind, Inc. their terms and conditions are binding for your order.
YellowIbis.com or its partner Imagekind will gladly offer an exchange or refund if you are not happy with your product, if there is a defect in production or if the item does not match what was ordered. Our number one priority is customer satisfaction and we do whatever it takes to make it right.
Before making any return or exchange, please contact YellowIbis.com at tshirts@yellowibis.com. You may also contact our printer, Imagekind, directly at care@imagekind.com, to organize the process. Please be sure to inform us of any problem with your order within 30 days of purchase, since after that time period we do not accept returns. Shipping charges are generally non-refundable. DO NOT mail in your return before receiving authorization, by emailing us and explaining the defect or problem and stating the order number.

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printing & brands (ours is the best!)

YellowIbis.com and Imagekind print using the Giclée printing process with archival quality, pigmented inks, and acid free media to ensure that with proper care, they will look as good 70 years from now as they do today. We use the finest fine art printers available for production of these products.
"Giclée" means fine art ink jet print. The term was coined to differentiate fine art prints from commercial proofs made from similar equipment. Giclée differs from other traditional printing methods. Posters are usually produced using offset lithography, which uses 4 colors of differing size dots to produce the colors (cyan, magenta, yellow, and black). Newspapers are produced the same way. Giclée prints have the different colors of ink mix on the surface of the paper, so the colors are bright and uniform, even when examined close up. Our Giclée printers use 8 colors of ink (cyan, light cyan, magenta, light magenta, yellow, black, light black, and light light black), so we are able to produce a wider spectrum of color than a traditional print can.
Imagekind is able to offer an enormous range of media/paper types, mats, and frames, and canvas prints. The large variety of materials, colors and styles guarantees that you will find just the right selection to complement your chosen artwork and art size.
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All items are carefully packaged in boxes designed to protect your frame and print while in transit from our facilities to your home.
For the most recent information on shipping methods and times, please click here for all details.
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customization services

YellowIbis.com can prepare customized prints or cards for you, as well as assisting you in printing your own images. Email us at info@yellowibis.com anytime for a free quote.

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who's talking about us:

A big thank you to everyone who has taken time and webspace to support us! You can view our photo gallery, as well as links to mentions / reviews of our stuff, by clicking here.

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visit our blog / link to us

There's lots of ways to keep in touch with us to learn about our latest sales and products! Visit our blog, subscribe to our feed, facebook us, or subscribe to our email newletter... You can self-manage all your subscriptions, including email, through FeedBurner, and we will never share your information.

Delivered by Feedburner  Subscribe to our email newsletter by clicking here.
Newsletter RSS Feed  Subscribe to our RSS feed by clicking here. Stop by our blog by clicking here.
twitter  Tweet us on Twitter by clicking here.
facebook  Visit us on Facebook by clicking here.
Or bookmark us on your favorite social networking site by clicking the icons below: Share back to top

privacy and security

Your order is processed by our printer Imagekind, who uses a high-grade SSL (Secure Socket Layer) certificate to encrypt all transmitted data. Your personal data is kept confidential. YellowIbis.com and Imagekind will not disclose your personal information to third parties without your consent. We will not sell, trade, or rent your personal information to outside parties. Imagekind may release account information when we believe, in good faith, that such release is reasonably necessary to (i)comply with the law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property, or safety of Imagekind, our users or others. Imagekind may occasionally hire other companies to provide limited services on our behalf, such as handling the processing of delivery of mailings, providing customer support, hosting websites, processing transactions, or performing statistical analysis of our services. Those companies will be permitted to obtain only the personal information they need to deliver the service. They are required to maintain the confidentiality of the information and are prohibited from using it for any other purpose. The above also holds for YellowIbis.com.
Our full privacy policy is available in detail here.
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copyright notice

Our images, cards, t-shirts and all other designs as well as this website, our associated websites, and their content, including graphics, text, photos, logo, designs, and other elements, is Copyright © 2005-2016 by YellowIbis.com, unless otherwise notated, and may not be used for any purpose, reprinted, or retransmitted in whole or in part without the expressed written consent of YellowIbis.com. The only exceptions are historical quotations and certain historical artwork in the public domain. The YellowIbis bird trademark logo is a registered federal trademark ® of YellowIbis.com, and may not be reprinted or retransmitted in whole or in part without the expressed written consent of YellowIbis.com.

If you would like access to one of our designs, please email us at tshirts@yellowibis.com to make an arrangement... don't rip off the little guy!

Please note that personal, educational, or nonprofit use does NOT exempt you from our copyright. ANY usage aside from limited fair use (e.g. posting a picture in your blog is fair use, but only if it's used to refer to us specifically) requires our permission. Thank you for respecting our intellectual property. Penalties for misuse are real and enforceable.
Our full legal policy is available in detail here.

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gift certificates

We are currently unable to provide gift certificates for artwork and greeting card purchases.
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CDN important information for our Canadian customers:

All orders are charged in USD currency.
All orders are currently manufactured and shipped from production facilities in the USA. Orders are sent by US Postal Service and average delivery times are 10-18 business days from the order shipping out. Please note that longer times are possible, usually due to customs delays or resulting from delivery to more distant locations. Please email us if you require any clarification about the best shipping method for your order.
If you have issues with delivery times or your order being delayed, please contact your local Canada Post station and/or us to help resolve the situation. You will receive a confirmation email when your order ships out from our US production facility.
Please note that Canadian Customs ("Canada Border Services Agency", CBSA) reserves the right to open or delay incoming shipments, as well as levy import and duty fees. YellowIbis.com and/or Imagekind cannot be held responsible for additional fees or customs duties levied by Canadian agencies. Technically one may import CAD $20 duty free, and up to CAD $60 duty free if it is clearly labelled as a gift and sent personally; however, please consult the CBSA official information for detailed information. YellowIbis.com and/or Imagekind cannot be held responsible for the failure of CBSA to accept our gift packaging as "gift" notation for importation purposes. The duty depends on your province, but some of our customers have unofficially reported paying GST / HST / PST as applicable, plus a CAD $5 handling fee. Please contact the CBSA in advance of your order if you require clarification.
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track my order

Information regarding the current status of your order, as well as tracking numbers where applicable, can be viewed by logging into your account. Click here to track your order!
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contact us
For customer service, custom orders, quotes, general inquiries, technical difficulties, feedback, etc: Please email us at tshirts@yellowibis.com (7 days a week)

We can also be reached on Skype (text chat only) as "yellowibis". We have occasional availability online, and can also be reached for chat by appointment. Chat with me

YellowIbis Logo YellowIbis.com, a subdivision of YellowIbis Group LLC: Please email us at tshirts@yellowibis.com. (English, Français, Deutsch) 4801 Lang Ave NE, Suite 110 Albuquerque, NM 87109, USA http://www.yellowibis.com

Imagekind Logo    Imagekind, Inc., our subcontracted printer: Our printer can be reached at care@imagekind.com. 3265 NW Yeon Ave Portland, OR 97210 http://www.imagekind.com
This online shop operates in conjuction with a platform provided by Imagekind. Imagekind is responsible for the technical functions of the embedded shops as well as for order processing, but not for the content. An order from the online "Science Artwork and Cards Shop" creates a contract with Imagekind Inc. specifically. All terms and conditions of Imagekind Inc. therefore apply in addition to the terms of YellowIbis.com presented here.
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